LGB has once again exceeded my expectations for customer service. I recently sent back the engine that came with our starter set more than 5 years ago for service. It had stopped running after much hard use and was years out of warranty. I instructed LGB that I was willing to pay what it took to repair it (it has sentimental value). It came back in the mail yesterday with a new decoder, new motor shaft and new pick-up brushes.....and zero dollar bill!! Not even a shipping charge.
LGB products are not cheap, but they are very good and their customer service is top-notch!
I will remain a loyal customer.
